Our Client Charter

• We will provide impartial professional advice

• We will put the needs of the client first and ensure that the are advised of any conflict

• We will treat all individuals and organisations with whom we deal with respect

• We will be honest, open and transparent with all costs, fees and disbursements

• We will be discreet and protect our client's rights to confidentiality

• We will ensure that our staff are properly trained and competent and capable of providing the required level of service

• We will be consistent in our approach and dealings

• We will operate a complaints system to ensure that any failings on our part are dealt with fairly and promptly